Fix the most common Hanzo AI issues: login problems, missing data, Telegram alerts not arriving, AI feature limits, and billing questions — step-by-step solutions for each.
If you cannot log in, try: (1) clearing browser cookies and retrying, (2) using the same OAuth provider you originally registered with (Replit, Google, or GitHub — each creates a separate account), (3) checking that third-party cookies are not blocked in your browser settings.
If engine data appears stale: (1) check the timestamp shown in the engine panel header — scans run on 1-5 minute cycles, not continuously. (2) Hard refresh the page (Ctrl+Shift+R / Cmd+Shift+R). (3) If data is consistently stale for more than 15 minutes, it may indicate a temporary issue with the upstream data provider.
Check the following in order: (1) Send /test to the bot — if the test message arrives, the connection is working; the issue is with alert conditions. (2) Verify the alert has Telegram delivery enabled (Edit alert → Delivery → Telegram DM). (3) Check whether the alert conditions are actually triggering — use /alerts to see last trigger time. (4) If /test does not arrive, the link may have expired — unlink and re-link from Profile → Notifications → Telegram.
AI features show 'limit reached' when your plan's monthly token budget is exhausted. Options: (1) wait for the budget reset on the 1st of the month, (2) earn credits through the affiliate program to unlock additional AI route access, (3) upgrade to a higher plan with a larger monthly token budget.
For subscription changes: Profile → Subscription. For billing history and invoices: Profile → Subscription → Billing History. Stripe manages all payment processing — contact Stripe support for card decline issues. For account-specific billing problems, use the in-app support widget (? icon, bottom-right corner).
Chart analysis errors are usually caused by: file too large (max 10MB), unsupported format (use PNG, JPG, or WebP), or temporary OpenAI API latency. Retry once. If the error persists for more than 5 minutes, submit a support ticket via the ? widget.
Phantom Desk calculates P&L using live bid/ask spreads, not mid-price. Ensure your position size, pip value, and account currency are set correctly in Phantom Desk settings. Lot size errors are the most common source of unexpected P&L figures.